Nebis: OTE turns into an AI native company

OTE is making Artificial Intelligence (AI) a cardinal pillar of its strategy successful bid to go a starring integer supplier successful Europe, adopting it some for the cognition of the concern and for serving its customers. At the aforesaid time, Cosmote Telekom is launching Magenta AI, a level done which it provides escaped entree to a acceptable of AI tools.

Magenta AI is available successful the Cosmote Telekom and What’s UP apps arsenic well arsenic connected the T Phone and T Tablet AI devices, while leveraging the planetary partnerships of the Telekom Group, it integrates Perplexity, 1 of the world’s starring AI answering machines, and PicsArt, which rapidly processes photos and images.

“We are gradually transforming OTE into a integer archetypal and, why not, an AI autochthonal company, with exemplary utilization of Artificial Intelligence successful each of our operations and bringing the powerfulness of AI into the hands of each our customers done a bid of targeted actions,” emphasized the Group’s Chairman and CEO, Kostas Nebis, during the presumption of Magenta AI.

As helium said, “at OTE Group we did not conscionable observe artificial intelligence, we person been investing successful this assemblage for years. We person AI tools successful IT, successful networks, successful lawsuit service, some of which we person implemented ourselves.”

How artificial quality is used

As an example, helium mentioned Predictive Maintenance, which predicts successful existent clip immoderate failures successful web instrumentality and automatically corrects them, arsenic well arsenic the use of Machine Learning algorithms, which analyse and foretell information and voice traffic connected the network.

At the aforesaid time, successful lawsuit service, 25% of contacts are managed wholly done AI and Generative AI solutions. Also, connected the beforehand line, OTE employees use artificial quality tools to amended service customers.

In addition, a specialized Data & AI Transformation team has been established.

Nebis, arsenic helium said, belongs to those who spot AI lone positively and underlined: “There are intelligibly galore challenges, such arsenic due information management, the deficiency of skills and due quality resources, the unimaginable speeds astatine which technology is evolving, while there is simply a batch of treatment astir the imaginable antagonistic impacts of the widespread use of artificial intelligence. However, technology is ne'er to blame, but the way radical use it. AI is not present to regenerate us, but to strengthen us. To assistance us learn, work, and unrecorded better. The last decisions stay successful the hands of radical connected however to utilize technology to their benefit.”